Contact Vrachka
You reach Vrachka by email at support@vrachka.eu: about an order, a subscription, a refund, a mistake in a text or an accessibility barrier. The site is run by LEVEL 8 EOOD, Varna. We review a refund request within 5 business days and aim to answer an accessibility report in the same time.
Email and company
- support@vrachka.eu
- Company
- LEVEL 8 EOOD
- UIC and VAT No.
- 208697165 · BG208697165
- Registered office
- Varna, Bulgaria
What to write
- An order or a payment
- Write from the email address you paid with, or give it in the letter. That is how we find the order.
- A refund
- For one-time readings we refund the full amount within 14 days of purchase. How to ask for it is in the refund policy.
- An accessibility barrier
- Describe the page and what does not work. We aim to answer within 5 working days, as the accessibility statement says.
- A mistake in a text or a calculation
- Give the address of the page and what is wrong. There is more in the editorial policy.
Send us a message
Write to us from here if it suits you better than email. We reply to the address you enter.
Questions
How do I cancel my subscription?
At any time, from your profile settings: press the subscription button (“Manage subscription”). The payments stop, and access stays until the end of the paid period.
Do you give refunds?
Yes. For one-time readings we refund the full amount within 14 days of purchase. The poster is not covered by the guarantee of the readings, but the 14-day right of withdrawal applies to it too. With a subscription, cancelling stops the next payments. Within 14 days of the payment we refund the full amount; after that the paid period is not refunded. The details are in the refund policy.
How do I change my personal details?
In the profile editor you change your name and your date, time and place of birth. The profile is deleted from the settings.
Is my data protected?
Yes. It is kept on secure servers and we do not sell it. Which providers process it is in the privacy policy, and which cookies load only after consent is in the cookie policy.
Does my profile work on a phone and a computer?
Yes. You sign in with the same email and password on a phone, a tablet and a computer.