Last updated · 25 October 2026
Refund Policy
For one-time readings we refund the full amount within 14 days of purchase. The poster is not covered by the guarantee of the readings, but the 14-day right of withdrawal applies to it too. With a subscription, cancelling stops the next payments. Within 14 days of the payment we refund the full amount; after that the paid period is not refunded. Write the request to support@vrachka.eu from the email address used for the order.
Readings with a 14-day guarantee
Contents: 11 sections
1. General Information
At Vrachka, we strive to provide high-quality spiritual services with automatically generated readings. This policy explains the terms and conditions for refunds under various circumstances. Please read carefully before purchasing a subscription.
2. 14-Day Withdrawal Period (EU Law)
In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days from the date of payment, WITHOUT giving any reason.
This applies to every purchase: a subscription, credits, readings and the poster.
The right stays even if you have opened a reading or used the plan. We refund the full amount you paid, with no deduction for what you used. Each renewal of a subscription has its own 14 days.
Satisfaction guarantee (one-time readings):
In addition to the right of withdrawal, for one-time personal readings (full natal reading, synastry, yearly horoscope, karmic, career and child readings, and the lunar return, the "Three Readings" bundle and the deep coffee reading bought while they were sold) we offer a voluntary commercial guarantee: if the reading does not resonate with you, we refund the full amount within 14 days of purchase - no reason required, whether or not you have opened the report. Email support@vrachka.eu from the address used for the order.
3. Refund Policy After 14 Days
After the 14-day withdrawal period, our refund policy is as follows:
- Monthly Subscriptions: We do not offer refunds for partially used months. You may cancel at any time, and access will continue until the end of the paid period.
- Technical Issues: If you cannot use the services due to our technical fault for more than 7 days, you will receive a proportional refund.
4. How to Request a Refund
To request a refund:
- Send an email to support@vrachka.eu
- Include your registered email address
- Describe the reason for your refund request (no reason is needed for a withdrawal in the first 14 days or under the guarantee for one-time readings)
- Provide order number or payment date (if available)
We will answer by email within 5 business days.
5. Refund Process
When we refund (for a withdrawal in the first 14 days and under the guarantee for one-time readings, with no approval needed):
- Funds will be refunded via the same payment method used for purchase
- Processing may take 5-10 business days depending on your bank
- You will receive an email confirmation when the refund is processed
- Access to premium features will be immediately revoked
6. Exceptions (No Refunds)
Except under the right of withdrawal and the guarantee for one-time readings (section 2), we will NOT provide refunds in the following cases:
- Change of mind after the first 14 days and active use of the services
- Violation of our Terms of Service
- Account termination due to inappropriate behavior
- Partially used monthly periods after the first 14 days (except for technical issues)
- Promotional codes or special offers (unless otherwise stated)
7. Stripe Payment Processing
All payments are processed through Stripe, a secure and regulated payment processor. When we refund, you get the whole sum you paid: the processing fees are ours to bear. In case of disputed transactions (chargebacks), please contact us before initiating a dispute with your bank to resolve the issue faster.
8. Subscription Cancellation
You can cancel your subscription at any time via:
- Profile settings → the button “Manage subscription” (cancel, card, invoices)
- Or through the Stripe Customer Portal (link in confirmation email)
Important: Cancellation stops FUTURE payments and does not refund the current period. If you withdraw within 14 days of a payment (also after a renewal), we refund the full amount (section 2) and access ends. Otherwise you keep access to premium features until the end of the paid period.
9. Disclaimer for Spiritual Services
Vrachka provides astrology and spiritual services for entertainment and self-discovery purposes. Our services do NOT replace professional medical, legal, financial, or psychological advice. All decisions based on our predictions are your personal responsibility. We bear no responsibility for outcomes or consequences of using our services.
10. Changes to This Policy
We reserve the right to update this refund policy at any time. Changes take effect immediately upon posting on the website. Continued use of services after changes constitutes acceptance of the updated policy.
11. Contact
For questions about this refund policy or to request a refund, please contact us at: support@vrachka.eu
General support email: support@vrachka.eu